Microsoft tosses Teams Live chat into its feature graveyard
- ID
- 11925
- Status
- summarized
- Published
- 07 Aug 2026, 8:39 PM
- Fetched
- 07 Aug 2026, 8:50 PM
- Provider
- The Register
- Category
- technology
- Original URL
- https://www.theregister.com/applications/2026/08/07/microsoft-tosses-teams-live-chat-into-its-feature-graveyard/5284634
- Source URL
- https://www.theregister.com/headlines.atom
Summary
- Score
- 4.0
- Created
- 07 Aug 2026, 8:50 PM
- Tags
- Audience
- developerssaas_founders
What happened
Microsoft is retiring Teams Live chat on October 5, 2026, just 18 months after its March 2025 launch. New setups were blocked on August 6, and Microsoft is directing users to Dynamics 365 Contact Center and Copilot Studio's AI contact center tools instead.
Why it matters
If your company embedded the Teams Live chat widget on your website, you must remove it before October 5 or it will be hidden automatically. Plan a migration to Dynamics 365 Contact Center or Copilot Studio now, since no new conversations will be possible after that date.
Discussion angle
Microsoft shipped a simple Teams-integrated chat widget, killed it in 18 months, and is pushing customers toward Copilot Studio AI agents — a useful case study in how vendor 'simple' features get deprecated in favor of pricier AI upsells.