New MyKad rolls out, but digital services are still catching up
- ID
- 26704
- Status
- summarized
- Published
- 21 Sep 2026, 10:09 AM
- Fetched
- 21 Sep 2026, 10:25 AM
- Provider
- Malay Mail Tech
- Category
- malaysia-tech
- Original URL
- https://www.malaymail.com/news/tech-gadgets/2026/09/21/new-mykad-rolls-out-but-digital-services-are-still-catching-up/235936
- Source URL
- https://www.malaymail.com/feed/rss/tech-gadgets
Summary
- Score
- 7.5
- Created
- 21 Sep 2026, 10:25 AM
- Tags
- Audience
- developerssaas_foundersai_agent_users
What happened
Malaysia's newly rolled-out MyKad is not recognized by several eKYC systems, including Touch 'n Go eWallet, Ryt Bank, AEON Bank, and GXBank, due to its updated design. MyDigital ID's app also cannot process the new card, forcing in-person kiosk registration until an online update lands on October 1, 2026.
Why it matters
If you build or integrate eKYC, onboarding, or identity-verification flows for the Malaysian market, expect a spike in failed verifications and support tickets from users presenting the new MyKad. Audit your OCR and document-verification pipelines now and confirm with your vendor whether the new card template is supported before October 1.
Discussion angle
How should Malaysian fintech and SaaS teams handle government ID format changes when there's no pre-release coordination—build internal fallbacks, push vendors for faster template updates, or both?