JPN confirms new MyKad eKYC issues, system updates underway
- ID
- 26817
- Status
- summarized
- Published
- 21 Sep 2026, 9:45 PM
- Fetched
- 21 Sep 2026, 9:56 PM
- Provider
- SoyaCincau
- Category
- malaysia-tech
- Original URL
- https://soyacincau.com/2026/09/21/jpn-confirms-new-mykad-ekyc-issues-system-updates-underway/
- Source URL
- https://soyacincau.com/feed/
Summary
- Score
- 8.0
- Created
- 21 Sep 2026, 9:57 PM
- Tags
- Audience
- developerssaas_founders
What happened
Malaysia's new next-generation MyKad, rolled out nationwide on 17 September 2026, is being rejected by eKYC systems at Touch 'n Go eWallet, Ryt Bank, AEON Bank, GXBank, and MyDigital ID due to its significantly redesigned layout (photo moved left, chip moved to rear, QR code added, 53 security features). JPN has confirmed the issue and says eKYC providers are updating their systems, but no timeline was given; MyDigital ID expects online registration support by 1 October 2026.
Why it matters
If you build or operate eKYC onboarding flows for Malaysian users, your verification pipeline likely broke or will break for new MyKad holders starting 17 September 2026. You need to obtain JPN's updated card specifications (contactable at their provided email), update your OCR and document-verification models to handle the new layout, and implement alternative verification paths now—otherwise new users cannot complete onboarding.
Discussion angle
How should Malaysian fintech and SaaS teams coordinate with JPN to pre-validate eKYC pipelines before national ID redesigns ship, and what fallback verification methods are realistic while providers catch up?