PNY allegedly refuses to cover melted RTX 5090 powered by native power supply cable
- ID
- 28899
- Status
- summarized
- Published
- 26 Sep 2026, 7:30 PM
- Fetched
- 26 Sep 2026, 9:12 PM
- Provider
- Tom's Hardware
- Category
- technology
- Original URL
- https://www.tomshardware.com/pc-components/gpus/pny-allegedly-refuses-to-cover-melted-rtx-5090-powered-by-native-power-supply-cable-company-closes-users-ticket-when-questioned-on-policy
- Source URL
- https://www.tomshardware.com/feeds/all
Summary
- Score
- 4.0
- Created
- 26 Sep 2026, 9:12 PM
- Tags
- Audience
- developersai_ml_learnersvibe_coders
What happened
Tom's Hardware reports that PNY allegedly refused to cover a melted RTX 5090 that the user says was powered by a native power supply cable, and that the company closed the user's support ticket when the user questioned the policy. The article text provided contains mostly site navigation and paywall boilerplate, so specific details — the user's identity, PSU model, purchase date, photos, or PNY's stated policy language — are not available in the excerpt.
Why it matters
If you run an RTX 5090 (a common card for local LLM inference and AI dev rigs) on a native 12VHPWR cable, this is a data point that a melted connector claim may be disputed on warranty grounds — and that raising the policy question got the ticket closed. Before opening a ticket, photograph the cable, connector, PSU model and full build, and keep the receipts; and if you are speccing a new inference box, budget for the possibility that the GPU vendor, not the PSU vendor, is the one you have to argue with. The excerpt does not include PNY's side of the story or any confirmed policy text, so treat the warranty outcome as alleged, not established.
Discussion angle
For anyone building a local inference box: what does your RMA and warranty paper trail look like before the card fails — and is it worth buying from a vendor with a documented connector policy rather than the cheapest listing?