Gentari seriously needs to buck up: Our frustrating EV charging experience with Gentari Go during Merdeka weekend
- ID
- 20077
- Status
- summarized
- Published
- 01 Sep 2026, 9:49 AM
- Fetched
- 01 Sep 2026, 10:11 AM
- Provider
- SoyaCincau
- Category
- malaysia-tech
- Original URL
- https://soyacincau.com/2026/09/01/gentari-seriously-needs-to-buck-up-failed-gentari-go-charging-app/
- Source URL
- https://soyacincau.com/feed/
Summary
- Score
- 5.5
- Created
- 01 Sep 2026, 10:11 AM
- Tags
- Audience
- developerssaas_startup_founders
What happened
SoyaCincau documented repeated Gentari Go DC charging failures across three Malaysian locations (Petronas Bayan Baru, MINI Tian Siang Ipoh, XPark Sunway Serene) during Merdeka weekend, with 180kW chargers showing errors or 'Charging completed' at 0kWh. The app also failed to release sessions promptly after a failed attempt, forcing multi-minute waits between retries, and customer service offered only scripted troubleshooting.
Why it matters
If you're building EV-related apps, fleet tools, or payment integrations on top of Malaysian CPO infrastructure, Gentari's reliability problems are a direct dependency risk — the app can't even cleanly end a failed session. Founders should see an unmet gap in charger-status monitoring, third-party reliability layers, or alternative CPO partnerships rather than assuming Gentari's scale equals dependability.
Discussion angle
What reliability and UX gaps in Malaysia's EV charging ecosystem are buildable opportunities — and would a third-party charger-status aggregator or session-recovery tool actually work given CPO API access in Malaysia?